2022 The Year to Join up the Student Experience

Janine Chasmer
Janine Chasmer

There are many tools and techniques you can use to join up your student experience and create a compelling digital learning journey without having to embark on major change programmes and complex IT project.

This guide will address key challenges and support institutions to develop digital environments which meet students’ expectations and help them to progress to higher levels of study and employment.

By sharing methodologies, research findings and good practice, we aim to support HE institutions make the most effective use of digital technologies

Our emphasis is on developing solutions appropriate to your context and the needs of your students and your institution.

Included are methodologies such as the Student Experience Redesign Framework to aid a practical approach to identify and planning your improvements all with the aim of joining up the student experience.

Areas of Focus:

  • Student Experience Strategy
  • Student Journey Mapping
  • Business Process Optimisation
  • Intelligent Automation
  • Technology Alignment

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More about the author

Janine Chasmer
Janine Chasmer - Principal Consultant

Janine’s career includes 10 years in the not-for-profit sector, specifically within membership, and she leverages her industry expertise and first-hand experience with a wider range of clients, including Membership and Charity, where she provides consultancy on a range of areas including Business Strategy, Customer Experience improvement and process optimisation. In recent years, Janine has applied these consulting skills to the Education sector, supporting HE and FE institutions to improve their applicant and student experience at key phases such as application, enrolment, Clearing and progression. Other projects include Digital and Data Strategy, process and automation, and Student Journey optimisation. She has also worked as a SRM Functional Consultant, using this unique insight of both sector knowledge, and enabling technology to achieve transformational outcomes. Janine is also a regular event speaker and creates and shares industry and sector insights with her network.

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