An Introduction to Process Optimisation

Janine Chasmer

Process Discovery is a quick and effective diagnostic tool to surface what currently happens at your Institution, and delivers actionable insights for improving efficiency and student experience.

How often does your Institution stop to take a closer look at the tasks and activities it undertakes?
Does your Institution know how to make staff tasks more efficient and increase productivity?
Student experience is directly affected by what your Institute does and how it does it?
Can your Institution afford not to look more closely at your process optimisation opportunities?

If you are looking to achieve true Process Optimisation then this Whitepaper is for you. And it’s free!

Janine Chasmer - Principal Consultant

Janine’s career includes 10 years in the not-for-profit sector, specifically within membership, and she leverages her industry expertise and first-hand experience with a wider range of clients, including Membership and Charity, where she provides consultancy on a range of areas including Business Strategy, Customer Experience improvement and process optimisation. In recent years, Janine has applied these consulting skills to the Education sector, supporting HE and FE institutions to improve their applicant and student experience at key phases such as application, enrolment, Clearing and progression. Other projects include Digital and Data Strategy, process and automation, and Student Journey optimisation. She has also worked as a SRM Functional Consultant, using this unique insight of both sector knowledge, and enabling technology to achieve transformational outcomes. Janine is also a regular event speaker and creates and shares industry and sector insights with her network.

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