UCEM wanted to drastically improve their student experience to ensure complete satisfaction for both staff and students alike. However, there were so many constraints blocking their ambitious vision in their current operating model, they knew they had to embark on a transformation journey to realise their vision by 2020.
With a whole host of disparate legacy systems, UCEM was unable to pivot and be agile, as well as cater for international markets. The numerous inefficient processes added fuel to the fire and siloed ways of working meant there was no holistic view of the operating model. As a result, the student experience was crucially poor, and the institute’s vision was out of reach.
Improving the student experience must start with the students themselves. Understanding them is central to making the right decisions and keeping them at the heart of everything the institute does, now and in the future.
It was also imperative we understood from the board and senior management what existing initiatives and projects were happening, along with unpicking their existing strategy.
We challenged the current ways of thinking, leaving no stone unturned to make sure we enabled UCEM to realise the root causes to the problems they were facing.
A comprehensive discovery phase enables our team to understand the whole picture and gain a holistic view of all factors inhibiting the vision. We conducted an in-depth requirements gathering exercise to map out and re-engineer the ‘as-is’ processes. The uncovered a wealth of opportunity within the institute.
By understanding the goals and challenges and current ways of working, Equantiis was able to begin mapping the right technology to the right processes that would significantly improve efficiency and enable the organisation to deliver against their 2020 vision.
We supported UCEM by carrying out a detailed market analysis to guide an independent procurement process. This was supported by in-depth and well-refined business requirements so potential vendors understood exactly what the institute needed to achieve through technology.
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This report looks at the past, present, and future challenges institutes are trying to navigate as well as student insights from UCAS on why students are holding back from applying to university.
There are many tools and techniques you can use to join up your student experience and create a compelling digital learning journey without having to embark on major change programmes and complex IT project.