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The key difference between start-up businesses and long-established organisations is the speed at which they make and implement decisions. Where start-up businesses are fresh off the starting line and hungry to disrupt and grow, large organisations typically move from month-to-month without making any real meaningful or fast-paced change.

These types of organisations fail to look at what is or isn’t working within their business, until they are faced by increasing challenges, bogged down in old and inefficient processes and struggling to keep pace with advancing technology.

At Equantiis we empower all businesses to think and act differently. We question everything to show you, our valued client, what is and isn’t working by identifying the root cause of all problems.

We don’t have a ‘one-size-fits’ all approach, but we have the knowledge, experience and tenacity to help you create a corporate strategy that resolves complex business challenges and delivers transformative – business-changing – outcomes with cost certainty.

Proven across many industry sectors, our Corporate Strategy consistent of four clear components:

Internal Processes: Many organisations utilise long-standing processes that are either outdated or hinder productivity. A key part of our Corporate Strategy is to quickly review existing internal processes and identify opportunities for change and growth.

Customer Experience: Improving customer experiences and engagement is without doubt a key focus for every organisation. The demand and expectation of a seamless, engaging and simple way to do business with you is vital to remain relevant and grow your organisation regardless of sector.

Put simply, we build new customer experiences with clear and concise journeys, that not only improve how the customer interacts with your organisation but also look to how your internal operations will benefit. The customer experience should absolutely remain unchanged regardless of the modality in how they communicate on different technology platforms. Most importantly the customer experience should be seamless as an end to end process throughout organisation.

Our Customer Experience services include:

  • Develop Customer Personas
  • Map Current Customer Experience
  • Create a Customer Experience Strategy
  • Help Define your Value Proposition
  • Identify Business Requirements
  • Staff Training

Organisational Design: We work with businesses to review their Organisational Design, identifying dysfunctional areas of operations – procedures, processes, workflow and systems – to either realign with or ensure that they meet and can support the goals and future direction of the business in hand. A key part of this process is interviewing and taking the time to understand how staff members operate, where productivity falls and what processes have become inefficient and outdated.

Technology Plans: The era of just getting by and “sweating the assets” of your technology estate are no longer viable. To remain relevant, competitive and agile you must invest in technology to enable your business.

Technology has never been so fundamental, so strategic and so important as it is in this digital age. It is being used to create new business models, products and services, enhance existing offerings and create deeper, more rewarding customer experiences – and as such businesses need to develop the right technology and IT strategy for success.

A technology strategy however is flawed if it is just purely a “Technical” strategy. It must be used to underpin an overall business objective and an organisation should never be led by technical capabilities – business first, technology second.

To deliver a technology strategy the organisation must have clearly defined objectives which then allow for the technology strategy to be formed in order to support this. In order to make that switch, organisations must expect to now be talking at board level about technology. This is usually filled by the role of the Chief Technology Officer (CTO), Chief Information Office (CIO) or IT Director. It’s a difficult skill set to find – somebody that can understand the business requirements and then transfer this into a technical plan.

Here is what Equantiis can support you with:

  • Identify the business objectives and assess the high-level technology requirements to support these
  • Review the current technology estate and provide an independent report on findings to support the business case
  • Develop a business case for budget approval
  • Run a procurement service to find suitable partners to deliver the unmet need within the organisation
  • Asses the skill gaps and develop a robust training plan
  • Detail a fit gap analysis from what the business requirements are to the current technology estate.
  • Agree a 6-12, 12-24 and a 24-36 month vision that allows you to be agile throughout the delivery of the strategy.
  • Develop a prioritised roadmap for building the required technology model outlining resources, timescales and budgets
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Neil Hedges
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