Higher Education

Cybersecurity is a fundamental for any business. However, there is a common preconception that cybersecurity is an IT-related issue of patching up systems or installing anti-virus software.

Most organisations we work with provide a transactional service to their customers. The challenges they face are growth and retention and the organisation struggles to engage existing or prospective customers.

Most organisations will have a vision of where they want to. However, the challenge is magnified due to a lack of direction and a clear business strategy on how to get there.

With most businesses looking to move their applications to the cloud, this is usually because of outdated, antiquated processes and technology infrastructure that fails to meet the core business requirements.

A staggering 84% of digital transformation projects fail. The main reason for such a high rate of failure is because such projects are not being led by a clear vision or strategy.

Reflecting on our Digital Leader’s Summit, 82% of respondents said they could not get clear access to their business data. The reason for not being able to access and read business data is due to there being no clear data strategy within the organisation.

Many organisations who embark on a change or transformation programme, whether that’s implementing a new CRM or ERP system right through to moving the business to the cloud, fail to manage these programmes effectively.

Students need and want to be able to do things in their own time. The rise of the digital age has allowed them to do this in every aspect of their life, so they expect the same from universities.

Many membership organisations have a whole host of legacy systems that aren’t efficient and don’t communicate. This is a huge hurdle for those organisations with big growth aspirations, and so, moving their technology estate to the cloud can remove that hurdle from many perspectives.

Recruiting donors takes a lot of time and effort and retaining them is crucial to the success of the organisation.

Not for profit organisations are typically lagging in enabling remote working due to costly legacy systems that do not support it and the lack of resources available to implement it.

Student expectations are becoming more and more demanding and as technology plays an important role in society, higher education institutes are continually looking at ways to enhance the student experience.

Membership organisations are under considerable amounts of pressure to stay relevant and continually engage their members.

Improving operational efficiency is key to cutting costs. Yet it is also crucial to enabling staff to focus on high-value tasks that make a real difference to students.

Many large organisations have had a CRM in place for many years, and when it is no longer meeting business requirements, naturally, businesses think they need a replacement and once implemented, the current challenges will disappear.

The average student record system lifecycle is typically around 15 years old with a lot of antiquated manual processes running in the background.

When a business needs to replace their core ERP or CRM systems, typically, there is a lot of legacy, outdated systems which have been in use for a long time.

Every organisation is vulnerable to cyber threats; as the saying goes, every organisation will be hacked or has already been hacked.

Many not-for-profit organisations have a CRM that has been in place for many years. When it is coming to the end of its life, it’s natural to embark on a project for procuring and implementing a new CRM system.

The most common reason businesses have a host of inefficient business processes is down to the reason ‘we’ve always done it this way’. Technology is evolving to help businesses cater for the demands of their customers, so not leveraging it will almost certainly hinder your performance.