2022 The Year to Join up the Student Experience

Janine Chasmer
Janine Chasmer

This report focuses on the challenges of this rapid shift to a digital model and what you can do to maximise the potential of your institution. The good news is that there are many tools and techniques you can use to join up the student experience without having to embark on major change programmes and complex IT projects.

Importantly, there has a been a definite shift in recent years away from big, long lead time IT transformation projects to smaller scale, “quick win” solutions. This is because the pace at which digital is revolutionising businesses is so rapid, by the time lengthy IT projects are delivered, they’re likely to be out of date. Not only will they be out of date, but they’re expensive. For Higher Education where time and money are of the essence, it’s not viable to transform everything immediately.

Share this article

More about the author

Janine Chasmer
Janine Chasmer - Principal Consultant

Janine’s career includes 10 years in the not-for-profit sector, specifically within membership, and she leverages her industry expertise and first-hand experience with a wider range of clients, including Membership and Charity, where she provides consultancy on a range of areas including Business Strategy, Customer Experience improvement and process optimisation. In recent years, Janine has applied these consulting skills to the Education sector, supporting HE and FE institutions to improve their applicant and student experience at key phases such as application, enrolment, Clearing and progression. Other projects include Digital and Data Strategy, process and automation, and Student Journey optimisation. She has also worked as a SRM Functional Consultant, using this unique insight of both sector knowledge, and enabling technology to achieve transformational outcomes. Janine is also a regular event speaker and creates and shares industry and sector insights with her network.

Let's Talk

We transform the things that drive your business forward.

Ask us anything
let's talk speech bubble