The Royal Institute of British Architects (RIBA) is a professional body for architects primarily in the United Kingdom, but also internationally, founded for the advancement of architecture under its charter granted in 1837 and Supplemental Charter granted in 1971.
RIBA has ambitious targets to deliver as it approaches its 200th birthday and is working towards a 2034 strategy. In 2019, RIBA wants to achieve rapid membership growth with a strong focus internationally, alongside increasing non-member revenue across additional products. RIBA also seeks to increase its efficiency and to refine and improve operations.
RIBA’s challenges include:
- Approaching end of life or out of support of a number of business-critical systems.
- A number of separate systems which aren’t linked, integrated or syncing effectively.
- Infrastructure and performance challenges
- Varying relationships with existing suppliers
- Ambitious targets
Equantiis worked with RIBA to uncover the root causes to the issues faced around membership experience and operational effectiveness.
170 processes captured with RAG rating and opportunity rating for improvement or automation opportunity which provides RIBA with clearly defined actions to reduce costs, improve efficiency and enhance customer/member engagement.
User stories for replacement CRM, Customer Portal, Finance system and HR system this will enable RIBA to confidently specify an appropriate solution for their actual needs.
This was then developed into a business case for options to meet organisation targets with roadmap, risks, constraints, benefits, indicative programme costs and recommended next steps which will enable RIBA to continue to the next phase of Digital Transformation.