
Rob Gethen Smith - Director, Business and Digital Consulting
Rob is passionate about enabling organisations to increase their impact through strategic business and digital transformation, with a focus on customer experience, growth and innovation.
In our latest whitepaper ‘Digital Transition Revolution’ we outline the various steps to successfully implement long-term business improvements.
What a tricky and treacherous year it has been for businesses across the globe.
As more and more membership organisations transfer services and data online, the risk of more breaches is certain and the myth of being too small...
Do You Know What Your Members are Thinking? In this Guide, Equantiis shares the tools and methodologies that allow you to understand who your members...
Defining a company’s strategy both corporate and commercial are imperatives for long term survival, particularly in the age of commoditisation where customers are spoilt for...
“The IT team looks after our Cyber Security.” - Does this sound familiar? To most organisations, it is the norm. But in this decade the...
I recently checked into a hotel. During the process, a receptionist asked for my credit card so that my details could be stored in their...
An organisation’s customer relationship management (CRM) system is at the centre of its business activities and serves as its main data set, for this reason...